Put access information in one clear booking journey
Join screening formats, venue access, travel and booking support in one guide. Help audiences judge what will work for them before they buy.
Published 30 October 2026
The idea
Make access information usable at the point when someone is deciding whether and how to attend.
Evidence
Belfast Film Festival’s guide brings together relaxed, audio-described, subtitled and BSL event information, venue facilities, travel and ticketing. It provides a plain-text alternative, explains free companion-ticket arrangements and says most events are Pay What You Wish from £6. Wheelchair spaces are limited and require reservation. The published tags describe particular screenings and do not mean every event offers every format.
Operator takeaway
A person planning a visit needs to connect several pieces of information. Consistent labels and clear booking instructions can reduce that work while making the venue’s actual limitations visible.
Try this
Build one access hub linked from each relevant event and the booking journey. Explain format labels in plain language, identify the available spaces and give a clear route for companion tickets and questions. Offer readable web and plain-text versions alongside any PDF. Test the journey with people who use the provision, including mobile, keyboard and screen-reader users, and make one person responsible for keeping event details current.
Measure
Track access-page use, completed bookings, companion and wheelchair reservations, unresolved enquiries and avoidable failed visits. Ask whether people found the information they needed; do not infer disability from browsing activity.
Watch out for
The guide documents provision and communication, not increased attendance or a measured improvement in access. Availability still depends on the screening and venue. Pay What You Wish does not mean every event is free.
Operator and timing
Belfast Film Festival, Belfast, Northern Ireland (United Kingdom). 2026 access guide published 19 October 2026. Sources reviewed 30 October 2026.
Resources
A current venue audit, event-format information attached to each listing, box-office processes, named content ownership and user testing.
Sources
Primary sources
- Belfast Film Festival 2026 access guide — Belfast Film Festival (opens in a new tab)
Source dated 19 October 2026 · Reviewed by CIA 30 October 2026
Explore related topics
- Challenge: Accessibility
- Challenge: Audience growth
- Challenge: Operations and capacity
- Audience: Disabled audiences
- Audience: First-time visitors
- Audience: General audience
- Theme: Accessibility and inclusion
- Theme: Festivals and events
- Theme: Operations
More related ideas
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